Customer Relationship Management (CRM)
Microlan CRM is a comprehensive customer relationship management software that offers various features to help businesses manage their customer interactions, sales processes and team collaboration efficiently. Here's a detailed product profile of Microlan CRM:
Lead Management
Microlan CRM helps businesses manage their leads efficiently, from capturing leads through multiple channels, assigning leads to sales reps, tracking lead progress and nurturing them until they become customers.
Quotations
Microlan CRM enables businesses to create professional and accurate quotations for their prospects, which can be customized based on the customer's requirements.
Post-sale Billing/Invoicing
Microlan CRM helps businesses streamline their billing and invoicing process by automatically generating invoices, sending payment reminders and tracking payment status.
Project Management
Microlan CRM offers a robust project management module that helps businesses manage their projects, tasks, deadlines and team collaboration in one place.
Team Management
Microlan CRM enables businesses to manage their sales and customer service teams efficiently, assign tasks, track performance and motivate them to achieve their targets.
Customer Communication
Microlan CRM offers various communication channels, including email, SMS and social media, to help businesses stay connected with their customers and respond to their queries promptly.
Mobile App for Sales Team
Microlan CRM provides a mobile app for the sales team, enabling them to access customer information, track leads and manage their tasks on-the-go.
Reporting and Analytics
Microlan CRM offers advanced reporting and analytics features, enabling businesses to track their sales performance, customer behavior and identify opportunities for growth.
Testimonial
What They Say About Us
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We've been using their POS and Restaurant Management System. Microlan IT Services has always supported us and has helped us gain control over our business data. They also enabled us to keep a close eye on our customers and respond to their needs, increasing the profitability of our stores.
Their solutions have been a significant and valuable addition to our company. Their greatest strengths are their willingness to collaborate with partners to improve solutions; an exceptional ability to listen and comprehend complexities in day-to-day real-life business processes and the ability to move forward in adapting the solution to our needs. We highly recommend Microlan POS to restaurant operators to automate their billing and ordering process and improve customer service.
All the Best..
We are pleased to state that we are satisfied with your service. Your time to time support and problem solving skills have been up to the mark and we are looking forward to your handover of the app and go in operations soon. Wishing you and your team the very best in the future. We highly recommend your services.
